Customer Testimonials
Matt and Jose are excellent service folks to work with. Matt is one of the best I've worked with in my 50 some years of driving and service work on my POV's. Thanks Guys!!!!!
Wausau, WI
Raymond,
I received your letter regarding the survey and will fill it out when I receive it. I have been "completely satisfied" with my vehicle so far and was "completely satisfied" with my purchase experience at your dealership. In all my years of new car purchases, this one stands out above the rest. In my opinion Pete Roth stands out much higher than any other sales advisor I have delt with in the past. If my experience with the service department is like my experience with sales, we will have a great business future..
Thank You,
Scott and Barb
Arbor Vitae
Since they started servicing my Saturn the folks at Kocourek Chevrolet have been great about keeping the car serviced even though they did not sell it to me. Whether it is an oil change or a major issue, they have bent over backwards to take care of the issue and accommodate me.
Thank You,
Duane
Wausau, WI
The service department at Kocourek Chevrolet is the best! It convinced me to shop there for a new vehicle in the future.
William
Wausau, WI
I'm very happy with the service I receive from Jose and Matt. I've purchased three cars from Wausau Imports over my life time, my next purchase will also be from Wausau Imports. You have been very good to me over the years and I appreciate it greatly. I love my VW.
Wausau, WI
Dear Mr. Tilton,
I just wanted to send a thank you for when I had my Kia Rio worked on two weeks ago. Grant was especially friendly and accommodating, as well as the techs who took me to and from work and to the Enterprise rental car facility. I wanted you to know that your staff is awesome!
Naomi, Satisfied Customer
Wausau, WI
Good Morning,
No one enjoys having to bring a car in for repair or a check but your staff on Grand Ave. surely lightens the situation. When I walk through the doors, service or sales, I am greeted pleasantly by sales personnel, reception and service. Grant in the service department seems so knowledgeable and accommodating, even in last minute dilemmas. Jim remembers names and faces like we bought our vehicle yesterday. As it is, we will be purchasing another vehicle in about a year. Kocourek on Grand will be the first place we stop. Be proud of your personnel, guys like these are hard to find.
Jody
Wausau, WI
P.S. I should have mentioned the receptionist on the phone too. One can tell that she must have a smile on her face when she answers.
I was and have always been 100% satisfied with the service. I would recommend this dealership to anyone who is looking for exceptional auto service!
Wausau, WI
Dear Jose,
Thank you so much for all your help with our recent car problems. You have been so patient and helpful with your advice and scheduling, getting us in even at such short notice. It's great knowing you will be at the other end of the line when we call, no matter what the problem.
With gratitude and warmest regards,
Darlene and Dave
Wisconsin
Jerry,
Just a note to thank you for your thoughtful attention and competent service you provided to us when our Volkswagen Golf broke down. Not only does the VW perform like new, but our reimbursement for the full cost of car rental arrived last week.
We appreciate your outstanding level of service and look forward to visiting Kocourek Wausau Imports again when the new VW diesel models are available for test driving.
Sincerely,
Alan and Pauline
Wisconsin
Matt was a jewel! You are lucky to have Matt representing VW/ & your Dealership! The young tech who came out and helped my wife with pairing her phone with 'bluetooth' was very considerate and helpful. My experience at your VW dealership was positive. Thank you, R.
Wausau, WI
Keith,
I recently purchased a new Ford Mustang from your Ford dealership. So far, I am
very pleased with the car. Your sales staff was very helpful in finding what my needs were, and went out of his way to see that everything was satisfactory after the sale.
I also had the pleasure of meeting your business manager John Broome. John put the "fun" back into buying a new car. My wife and I were treated with respect, was very courteous, and had all my questions answered fully. It was a delightful experience.
Good luck on your new Ford dealership and I hope to do more business with you in the future.
Thank you,
John
Wisconsin
Dear Mr. Kocourek,
I have recently moved to Arbor Vitae, WI from mobile, AL.
On the evening before I was to drive to Wisconsin, a light on my dashboard came on indicating poor tire pressure. The next morning I delayed my departure and took it to the dealership where I had purchased my Nissan Versa.
I was informed that it was a recalled part needing replacement but the dealer would have to order the necessary part. I explained that I was leaving immediately and they assured me that I could have the work done at the nearest Nissan dealership when I arrived in Wisconsin. They also assured me that it was safe to drive since they had "disconnected" the part.
When my fiance and I called your dealership upon my arrival in Wisconsin, we spoke to Perry Burgard and he suggested if we drove down from Arbor Vitae, over an hour away, he would be glad to complete the repair for me. When we arrived we were pleasantly greeted and speedily tended to by Mr. Burgard. Unfortunately, after calling Pat Peck Nissan, Mr. Burgard was told that they cleared the computer and Mr. Burgard was unable to correct the problem without the part "code" generated by my car's computer. He apologized and told me to return if/when the dash board light came on again which would enable him to read the necessary computer code to replace the defective part.
All of this is to tell you how very please and appreciative I was with the courtesy, speed, professionalism and follow up I have received from Mr. Burgard. He called me several weeks later to check that I was not having any problems and to offer any help I might need. I cannot begin to complement you on having the wisdom to hire someone who is so interested in taking care of your business as well as Mr. Burgard has demonstrated. I will continue to drive the distance to your dealership for service and when the time comes will enthusiastically return to purchase another Nissan, in no small part due to the actions of Mr. Burgard.
I am always quick to complain of inferior service when I receive it and so it is a pleasure to advice you of the wonderful treatment I have received.
Sincerely,
Susan
Wisconsin
The nicest dealership I have been to, nice place, nice staff, very good service.
Wausau, WI
Hi Tim,
My name is Kato, I had repair/maintenance work done to my Nissan Altima on Monday. I am writing to extend my heartfelt appreciation and gratitude for the tremendous customer service that Perry and the rest of your service department extended during this visit. From my first interaction with Perry, I was impressed. He was very professional and personable on the phone, clearly very knowledgeable and I was able to schedule my appointment considerably sooner than I expected. When I ran late for my appointment due to construction
(I live in Minocqua), Perry was more than understanding when I called him and told him my delay. Since my laundry list of issues was somewhat lengthy, I was also offered transportation to the destination of my choice, and although I walked to Starbucks, when the final estimate came out on what all needed to be done to my vehicle and that it was going to take most of the day, Perry made sure I had the name and number of someone who could provide transportation for me if I needed a change in scenery. As promised, I was called immediately when my car was completed. To my surprise, the exterior was also thoroughly washed!
The cost estimate I was given for the repair and maintenance services was accurate and there were no surprise charges; on the contrary, I was gives a surprise 10% off coupon that saved me over $100. At no point did I feel as though I was being hoodwinked into having repairs done that I may not need, and all the repairs and maintenance completed was explained in a way that I could readily understand. Perry followed up my service with a phone call the day after to check and see if I was satisfied with the way my car was running/working, and also gave me the estimate I had asked for on some other possible fixes my car may require in the near future.
I would not hesitate to recommend your service department to anyone on their Import, and I intend to have future repairs and maintenance done there as well. Please pass this e-mail on to Keith Kocourek. Perry is a valuable customer service asset to your organization and deserves recognition as such.
It was a pleasure doing business with your service department, and when the time comes to buy another Nissan you can
bet I will be heading your way.
It was a pleasure working with you!
Kato
Wisconsin
I have been very happy with the service of Kocourek Wausau Imports-I did not purchase my vehicle there and I was worried about the service I would receive. The "team" is WONDERFUL! I did stop at
another dealership in Stevens Point once-not good-I was treated like a "bother" so I will NEVER go back there again.
Perry is wonderful. One time Perry was gone, and I went to one of the other service managers, they treated me just as good-I feel like I matter!
Lisa
Wisconsin
I brought my car into Kocourek without an appointment, as it required unexpected service on my way back to Milwaukee where I live. I explained my situation and that I was trying to get back to Milwaukee as soon as possible. While Jose (my service technician) was very busy that day, he was quick to accommodate my needs and found time to look at my car almost immediately. The service he performed was high quality, and I appreciate the efforts that Kocourek took to serve my needs.
Wausau, WI
Dear Tim,
I am writing this letter to advice you of the exceptional service I have continually received on my Nissan Altima. The Service Advisor, Perry Burgard, has gone above what I expected and has always treated me with respect.
Most recently, I bought my Nissan in for service (I joke that it was possessed by Satan or some other being because of a problem with the door locks unlocking while driving (I'd lock them; they would unlock on their own). Strangely, the windows opening when the car is parked and locked. Imagine my surprise when I got to my car and the driver and passenger windows are open. Thankfully, I did not have my work laptop or other important items in there. More so, thankfully it did not snow (my office is in the lower level and I would not have known until I left for the day!).
My Nissan was just under 3,000 out of warranty and Perry took a shot at requesting a special allowance for consideration of coverage. The service would have been $350 but because of the
consistent service Perry and his team perform and the fact that Perry made the call, I didn't have to pay a dime! For this reason as well as other reasons related to Perry's service team, I will consider Wausau
Imports for my next vehicle.
I purchased my car from a dealer in the Milwaukee area but when I began the service history, Perry did not treat me as a person who should have bought the car from Wausau Imports. Additionally, the entire service advisor staff is equally friendly and always willing to help with any questions that I might have.
Thank you to you, and particularly to Perry, for being there for me!
Wisconsin
Keith,
I am writing today to express my gratitude and thanks to your dealership. On Thursday April 15, 2010 I called the service department and spoke with Jerry regarding some warranty work that I needed completed on my '07 Suburban. Thinking I was going to have to wait a few days or even weeks before I could get it in, I was astonished when he asked if I had time to bring the vehicle in that SAME day! Although the work I needed done was not that critical, I took it in that afternoon. I was extremely pleased with the quick response to my problems.
This is not where my gratitude ends, however. Along with my truck having a few things additionally that needed attention, the original issues needed more time than Jerry originally thought. Although probably common practice for your team, I feel Jerry went above and beyond keeping me informed on the progress of my vehicle. He also worked behind the scenes with Enterprise to ensure a vehicle was available for my use while my truck was being serviced. Again, this is probably second nature for your team, but Jerry superseded my expectations.
As another example of Jerry's dedication and willingness to offer 110%, please read further. Since the service time was going to be longer than expected, I needed some miscellaneous keys and child seats out of my truck for the rental car. I briefly mentioned this to Jerry on the phone and said I was going to come and pick up the items. I was shocked when I pulled in the lot and he had the keys and seats and was waiting for me outside. I know his time is just as important as mine, yet he was willing to do this to save me the extra time. It is quite evident that Jerry has taken "customer service" to a whole new level.
As for my Suburban, I purchased it in December of '08 in Mequon, WI. I am in sales and my territory includes the state of Wisconsin, so my search was pretty much state-wide. Although I did start at your dealership, I was looking for a LTZ and you did not have any on the lot at that time. I ended up finding this unit down there and made the purchase at that time. However, with this extremely positive experience I had at your dealership, I will be shopping exclusively for vehicles at Kocourek from now on. I know the value of a lifetime customer is huge, especially with vehicles. I am so pleased with everything that I have already shared this experience with many friends and family and encourage them to show with you as well.
I would be extremely grateful to speak with you directly about my experience. I will also ask you to forward this to Jerry and his superiors so they as well know how pleased I am with the service.
Thank you
Wisconsin
This is my first Volkswagen and we are very pleased with the vehicle. I was unsure about having to go to Wausau for service, being in St. Germain, but the whole experience was great and easy! Matt even gave the kids Volkswagen stickers and a pin! They loved it! Thanks!
Wausau, WI
After trying to purchase an Expedition in our town through our Ford dealer, we were pretty aggravated. Our dealer didn't get back to us with the answers we were looking for, much less offer to search other dealers for the Expedition we were looking for or information about ordering one! As soon as we walked into Kocourek Ford in Wausau, my husband talked to Al, our sales associate. We cannot say enough about his professionalism, within minutes he had answered all of our questions, and searched other Ford dealers to locate (& found) the car I wanted!!! It was delivered quickly from IL, and we picked it up! He was so patient when explaining all the bells and whistles on my new car-which was all foreign to me, by the way, so he had his work cut out for him! Al has since called a couple of times to see if I have gotten the hang of it all & to make sure I don't have any questions! The team you have there at Kocourek is just perfect-you are lucky to have them all! I appreciate the opportunity to let you know how happy we are with our experience! Have a great day!
Wisconsin
I just wanted to let you know that you have a "keeper" Jerry (last name not known) in the Chevy Service Dept.! I was very pleased with the handling of my service event which was an unexpected surprise for him.
I had called before Thanksgiving for a servicing appointment. Besides an oil change, I had numerous items I wanted checked out. When I arrived for my 7:30 AM appt on Monday morning, we were both surprised that I wasn't on the calendar. A time was made for me and I tried to recall all of the items I wanted checked. I received a shuttle ride and made it on time to work (by the way,
your shuttle driver is a very nice guy, too). There I found my list I used when making my appt. and called Jerry back with one additional item. Later in the day, Jerry called me to inform me that a part was needed and that the car would not be ready that day. The arrangements for a loaner had been made and Yach's was ready for me when I arrived shortly after 5PM. The next day the pick up of my car couldn't have been easier; especially with the ability to drop the loaner there. He even handled the cashier duties.
I am sure he would have liked to have pulled his hair out when faced with the unexpected event. However, he handled it with the utmost professionalism, courtesy and friendliness.
Sincerely,
Cindy
Wausau, Wisconsin
My service consultant, Matt, was the best (most responsive and knowledgeable) that I've encountered in more than a decade of owning VWs. My vehicle broke down hundreds of miles from home and the problem was not obvious by any means. If it hadn't been for Matt and his team, I would have been stranded. Instead, I was driving my repaired (and fully operational) vehicle home the same day it was towed in for service. A+
Wausau, WI
Dear Mr. Rosewicz,
We wanted to send a letter to you commending the customer service that we received from A.J. in your service department.
We bought a Saab 9-5 Aero from Kocourek. Let me just say that we're very fortunate to have bought the extended warranty with this car because it has saved us more than it initially cost us. However, each time that we've had a problem or concern with our Saab, A.J. has gone out of his way to accommodate us and make us feel valued as a customer. You are very fortunate to have someone on your staff that really understands the meaning of "customer service," and is very knowledgeable about the vehicles as well.
We wanted to let you know that you have an outstanding gentleman in your service department. Please feel free to share our comments with A.J.
Sincerely,
Jean and Jim
Wisconsin
Dear Mr. Kocourek,
We are writing this letter to you to make you aware of some outstanding service at one of your dealerships, namely Kocourek Hyundai Kia on Grand Avenue.
Recently, our teenage daughter, who just purchased a 2002 Hyundai Sonata GLS from one of our family members, was the unfortunate victim of an accident which resulted in the car being totaled, only five days after she had purchased it. While she was not seriously injured in the accident, for which we are very thankful, needless to say, this was devastation to her and us, as this was the first car she had ever owned.
In that we have had such wonderful experiences in the past from your Wausau Imports dealership, we decided to investigate the potentials with your Hyundai staff. Needless to say, we just today, completed the purchase of remarkably, a 2002 Hyundai Sonata LX, in immaculate condition, which by the way, was exactly the same color, same specs, and even had some upgraded features-all within our price range! This was due to the vigilance of Jim Barwick, Travis, and Mike. They were able to locate this vehicle at a dealership in Iowa within 24 hours of us coming to them, and did everything possible to work within our price range, and keep us informed every step of the way. The total turnaround in this transaction took less than 2 weeks, and we remain a very satisfied customer! We are glad that we could stay within the Kocourek "family," and are pleased to tell you that the level of service recently experience at Kocourek Hyundai Kia equaled, and, in some ways, surpassed the quality we have come to expect within your company.
Thank you very much, on behalf of our daughter and my wife. The personal and prompt services your staff delivers on a daily basis are truly rare in our experiences and need to be commended. Please pass our thanks along to Jim, Travis, and Mike, if you would be so kind. Best wishes to you during this upcoming holiday season, and thanks for the personal touch we have come to enjoy from your company!
Doug, Pat, and Abby
Wausau, Wisconsin
The staff at Kocourek Wausau Imports are outstanding...as always. They make getting my car serviced a hassle free and friendly experience. Best service I have ever had.
Wausau, WI
Keith,
Thank you for an outstanding experience. Terry treated us like there was no one else in the building. The numbers man was unbelievably knowledgeable and creative with financing. We walked in, tested a car my wife fell in love with and came up with a game plan as to purchasing all within one hour. You should start a lecture circuit on something long forgotten in most businesses today; customer service. You should be very proud of what you've created. Obviously it's been a pleasure doing business.
Robert
Mosinee, Wisconsin
Dear Sir,
On Tuesday, June 1st I had the pleasure of visiting your Ford Dealership in Wausau. As you may know
your personal friend recommended that I look into purchasing a vehicle from your company.
I would like to thank you and your staff at Kocourek Ford Dealership for outstanding service during the purchase of my 2010 F-150. It is a pleasant surprise to be taken car of in such a professional manner.
Respectfully,
Kelly USAF Ret.
Merril, Wisconsin
Mr. Keith Kocourek,
I wanted to take the opportunity to express how happy I am with the customer
service that I received, while purchasing my brand new Ford Escape. The salesman
Lucas Collar was a pleasure to deal with, as well as John Broome. It's
refreshing, and made my husband and my decision a lot easier dealing with great
people. So, thank you for the great customer service that your business
provides. I will make sure to tell my family, friends, and coworkers about
Kocourek.
Sincerely,
Amber
Wisconsin
Keith,
It was so nice to finally meet you in AI's office last week. My father always
had such nice things to say about you.
Thanks to AI, John and Ray we were able to make a good deal on a new Ford F150
Lariat. Jerry & I picked it up yesterday and it's beautiful. The three guys were
very professional yet extremely personable. They made us feel welcome and at
home.
We are happy to keep our business local whenever possible. We feel it's important
to patronize local businesses.
In fall we are hoping to trade my Expedition in for a smaller SUV. We will
definitely be visiting Kocourek Ford again.
Sincerely,
Jerry
Weston, Wisconsin
Mr. Kocourek,
In early July, my family and I came up from Texas to visit our parents. I had
planned to get some needed service work done to our 95 Maxima that we had just
acquired 2 weeks earlier. The nearest Nissan dealership from where we live is
90-100 miles away. I did not want to drive up a very fuel thirsty Dodge SRT-IO
crew cab pick-up. We would have been lucky to get 12 mpg (Averaged 22.6-29.2 in
the Maxima for each tank of gas). As fate would have it, the newly acquired
Nissan started displaying dismaying problems...
Problems:
1. Would not start right away. It seemed like the ignition was killing the
engine.
2. AC not blowing as cold as it should, could barely keep up with Texas heat.
3. Accessory belt squeal when you started it up and getting worse.
4. Drive axle slop and getting worse.
5. Sluggish transmission shifting in and out of overdrive.
6. Oil needed changing.
7. Air bag light blinking.
8. Front-right window did not work.
9. Needed license plate bracket, front grill emblem, emergency brake boot & 2
bump strips.
I just wanted to let you know that Perry Burgard, Service Advisor, was a
pleasure to work with. He was very knowledgeable and professional. He did an
excellent job of getting my vehicle serviced quickly and accurately for the trip
home. The first 6 items were taken care of and items 7 & 8 were diagnosed for
future repairs. Since the car was running great, I went ahead and ordered some
of the body parts it needed from your dealership, It
Perry was very short staffed when we brought our car in, so he did much of the
work himself. As it turns out, he fixed the current problems and repaired a few
things that had supposedly already been solved by one of our local automotive
repair shops in our area that the previous owner had tried to get fixed.
He represented your dealership very well, in my opinion. I was so impressed with
the running condition of the vehicle that I decided to return the vehicle to
like new condition and have had the body work done on the vehicle.
The car has 162,000 miles on it...it may not have been the best financial
decision, but the car runs like a top and is a rust free Texas vehicle that
looks like new now! I wish I would have had before and after pictures. .
I am eye-balling the new2009 Maxima, maybe in a year, m..a..y..b..e....
Sincerely,
Mike
Texas
Dear Mr. Kocourek,
I am writing you to share with you what a great experience my husband and I just
had at your Stewart Avenue location. We are a younger family and are expecting
our second child within the next month, and we have grown out of our Ford
Ranger; so we came to Kocourek looking to replace this truck.
Our sales person did a great job asking a lot of questions about our needs and
did his best to pair us with the right vehicle. He was very thorough and really
took the time to understand our wants and needs.
Another person we would really like to recognize through this experience is John
Broome. John went out of his way to help us get in this vehicle.
Our experience dealing with your dealership was very easy for us and enjoyable
-we were very pleased with every aspect of the service. Everyone was very
helpful and really cared about our family and wanted to meet our needs. They
were not there "just to make another sale". Because of our experience with John,
you can count on us to share our positive experience with people we know to send
business in your direction. He is a great asset to your sales team and your
company.
Sincerely,
Tim
Wisconsin
Dear Doug,
Thank you very much for making my first car buying experience a pleasantry. It
was very kind of you to get my car fixed free of charge, and I cannot express
how grateful I am for that. It runs so much better now, and I have a huge smile
every time I go driving! Once again, I appreciate the help very much.
Thanks,
Jason
Marshfield, Wisconsin
Dear Mr. Kocourek,
I just had to let you know how pleased we were with the service done on our
Nissan Murano, last Wednesday.
We recently moved back to Wisconsin from Cody, Wyoming. I was unsure as to where
to take our car for service. I was glad to find a Nissan dealer in Wausau.
Your Imports Service Center was very impressive, from the cleanliness of the
intake area to the professional atmosphere of the entire facility. Perry was
very personable and extremely knowledgeable of what needed to be done on our car.
Even though there were some major items to be worked on, he arranged it so that
we would have our car back the following day. He also set me up with a rental
car. He is definitely an asset to your company.
I 'm looking forward to my return visit for our next oil change. I'm definitely
going to tell my friends about the extraordinary service I received at your
facility.
Thank You,
Jean
Merrill, Wisconsin
Dear Keith,
Just a note to say thank you to John Broome for helping with my cancellation of
my past warranties. It was a pleasure to do business with him and Kocourek Ford.
He made me feel very comfortable. He
certainly is a keeper.
Thanks for the great hospitality.
Judy
Mosinee, Wisconsin