Dear Mr. Tilton,

I just wanted to send a thank you for when I had my Kia Rio worked on two weeks ago. Grant was especially friendly and accommodating, as well as the techs who took me to and from work and to the Enterprise rental car facility. I wanted you to know that your staff is awesome!

Naomi, Satisfied Customer
Wausau, WI

Good Morning,

No one enjoys having to bring a car in for repair or a check but your staff on Grand Ave. surely lightens the situation. When I walk through the doors, service or sales, I am greeted pleasantly by sales personnel, reception and service. Grant in the service department seems so knowledgeable and accommodating, even in last minute dilemmas. Jim remembers names and faces like we bought our vehicle yesterday. As it is, we will be purchasing another vehicle in about a year. Kocourek on Grand will be the first place we stop. Be proud of your personnel, guys like these are hard to find.

Jody
Wausau, WI

P.S. I should have mentioned the receptionist on the phone too. One can tell that she must have a smile on her face when she answers.

Dear Jose,

Thank you so much for all your help with our recent car problems. You have been so patient and helpful with your advice and scheduling, getting us in even at such short notice. It's great knowing you will be at the other end of the line when we call, no matter what the problem.

With gratitude and warmest regards,
Darlene and Dave
Wisconsin

Jerry,

Just a note to thank you for your thoughtful attention and competent service you provided to us when our Volkswagen Golf broke down. Not only does the VW perform like new, but our reimbursement for the full cost of car rental arrived last week.

We appreciate your outstanding level of service and look forward to visiting Kocourek Wausau Imports again when the new VW diesel models are available for test driving.

Sincerely,
Alan and Pauline
Wisconsin

Keith,

I recently purchased a new Ford Mustang from your Ford dealership. So far, I am very pleased with the car. Your sales staff was very helpful in finding what my needs were, and went out of his way to see that everything was satisfactory after the sale.

I also had the pleasure of meeting your business manager John Broome. John put the "fun" back into buying a new car. My wife and I were treated with respect, was very courteous, and had all my questions answered fully. It was a delightful experience.

Good luck on your new Ford dealership and I hope to do more business with you in the future.

Thank you,
John
Wisconsin

Dear Mr. Kocourek,

I have recently moved to Arbor Vitae, WI from mobile, AL.

On the evening before I was to drive to Wisconsin, a light on my dashboard came on indicating poor tire pressure. The next morning I delayed my departure and took it to the dealership where I had purchased my Nissan Versa.

I was informed that it was a recalled part needing replacement but the dealer would have to order the necessary part. I explained that I was leaving immediately and they assured me that I could have the work done at the nearest Nissan dealership when I arrived in Wisconsin. They also assured me that it was safe to drive since they had "disconnected" the part.

When my fiance and I called your dealership upon my arrival in Wisconsin, we spoke to Perry Burgard and he suggested if we drove down from Arbor Vitae, over an hour away, he would be glad to complete the repair for me. When we arrived we were pleasantly greeted and speedily tended to by Mr. Burgard. Unfortunately, after calling Pat Peck Nissan, Mr. Burgard was told that they cleared the computer and Mr. Burgard was unable to correct the problem without the part "code" generated by my car's computer. He apologized and told me to return if/when the dash board light came on again which would enable him to read the necessary computer code to replace the defective part.

All of this is to tell you how very please and appreciative I was with the courtesy, speed, professionalism and follow up I have received from Mr. Burgard. He called me several weeks later to check that I was not having any problems and to offer any help I might need. I cannot begin to complement you on having the wisdom to hire someone who is so interested in taking care of your business as well as Mr. Burgard has demonstrated. I will continue to drive the distance to your dealership for service and when the time comes will enthusiastically return to purchase another Nissan, in no small part due to the actions of Mr. Burgard.

I am always quick to complain of inferior service when I receive it and so it is a pleasure to advice you of the wonderful treatment I have received.

Sincerely,
Susan
Wisconsin

Hi Tim,

My name is Kato, I had repair/maintenance work done to my Nissan Altima on Monday. I am writing to extend my heartfelt appreciation and gratitude for the tremendous customer service that Perry and the rest of your service department extended during this visit. From my first interaction with Perry, I was impressed. He was very professional and personable on the phone, clearly very knowledgeable and I was able to schedule my appointment considerably sooner than I expected. When I ran late for my appointment due to construction (I live in Minocqua), Perry was more than understanding when I called him and told him my delay. Since my laundry list of issues was somewhat lengthy, I was also offered transportation to the destination of my choice, and although I walked to Starbucks, when the final estimate came out on what all needed to be done to my vehicle and that it was going to take most of the day, Perry made sure I had the name and number of someone who could provide transportation for me if I needed a change in scenery. As promised, I was called immediately when my car was completed. To my surprise, the exterior was also thoroughly washed!

The cost estimate I was given for the repair and maintenance services was accurate and there were no surprise charges; on the contrary, I was gives a surprise 10% off coupon that saved me over $100. At no point did I feel as though I was being hoodwinked into having repairs done that I may not need, and all the repairs and maintenance completed was explained in a way that I could readily understand. Perry followed up my service with a phone call the day after to check and see if I was satisfied with the way my car was running/working, and also gave me the estimate I had asked for on some other possible fixes my car may require in the near future.

I would not hesitate to recommend your service department to anyone on their Import, and I intend to have future repairs and maintenance done there as well. Please pass this e-mail on to Keith Kocourek. Perry is a valuable customer service asset to your organization and deserves recognition as such.

It was a pleasure doing business with your service department, and when the time comes to buy another Nissan you can bet I will be heading your way.

It was a pleasure working with you!

Kato
Wisconsin